Refunds & Exchanges

Refunds 

You may return items sold online for a full refund.

Claims for refunds must be made within 14 days of purchase. You need to contact us direct at laflora@laflorajewellery.com.au to register your request. Goods will not be accepted without this initial contact.

All returned items must be pre-paid, and COD parcels will not be accepted. The goods must also be insured (e.g. Australia Post ‘Extra Cover’) against loss during transit. If the item has been returned due to manufacturing faults, the costs of post and Insurance will be refunded within 14 days of delivery to PO Box 477, Joondalup DC 6919, together with the item refund. 

All items will be required to be returned to La Flora Jewellery in ‘as new’ condition, including Tags still attached, all paperwork such as manufacturers warranties, receipts etc. The items will be subject to inspections by our Quality Assurance team before a refund is processed. NO refund will be actioned unless prior notice is provided of the return, and a ‘return goods number’ advised by La Flora is stated.

Refunds are not available for items which have been handled by a ‘third party’ e.g. resized, engraved etc., by another jeweller.

Where items have been purchased through Credit or Eftpos, any refunds will be credited direct to cardholders account. All other refunds will be via Direct Transfer or Paypal where applicable within 14 days.

Refunds/ exchanges are NOT available on Specials, Sale or clearance items unless they are faulty, or damaged in transit.

Refunds are NOT available on special orders, or commissioned pieces unless they are faulty. Refunds are not given on special orders because you have changed your mind.


Exchanges

La Flora Jewellery will exchange items with 14 days, where the items are returned in ‘as new’ condition together with original tags attached, all paperwork, certificates, boxes, and manufacturers warranties etc. The items will be subject to inspections by our Quality Assurance team, and items which have been sized, altered or engraved by third parties, cannot be exchanged.

Once an item has been accepted for exchange, should the exchange be of a lesser value, a Voucher will be issued for the balance of the purchase. The Voucher will be valid for 6 months after which time it will be voided.